Ratings & Reviews
Resident Reviews
|Recommended: YesI fell in love with Twin Lake Towers on my first tour. The apartments are surprisingly spacious and have a somewhat pleasant retro character reminiscent of late 70s.....I love it.
Zoila Escobedo - the coolest leasing consultant you could ever meet funny, thorough and a great asset to the leasing office. She is a huge part of the reason why I'm happy with my flat especially having gone out of her way to ensure that the location, condition and concerns with my new home were immediately addressed. I tend to have one or two key indicators that immediately determine whether not I like someone regardless of their status or profession do I want to share a meal with them, Needless to say, Señora Escobedo passed with flying colors.
|Recommended: YesMaintenance crew is the best — We had a clogged sink in the bathroom and Abacuc sp came the next day to fix it, which he did. While in the bathroom he noticed we had a lightbulb out in our fixtures so he said he would change them all so they'd match lol. Then my wife decided to go out on the balcony and opening the door she broke the handle. Great day He said no worries and he had another handle in the basement so he hustled down and replaced the door handle. All the guys here couldn't possibly be any kinder or respectful. They come in and do their jobs efficiently and do it right the first time. Twin Lake Towers is seriously one of the best , if not THE best place we have ever lived Bob DB
|Recommended: YesVery Good — .
|Recommended: YesTwin lake review — Overall a good place and good people
|Recommended: YesWe moved in to Twin lake towers in May 2023, till now our overall experience has been very good, especially i would like to mention and appreciate Ms. Katia Cisneros, who has been a great support and always ready to help, i will give her personnally 5 starts.
|Recommended: NoConstantly sending emails about enforcing rules but there’s literally always dog poop sometimes even in little baggies LEFT ON the stairs right next to the entrance and exits. So they only care to enforce some rules.
|Recommended: NoBuilding is literally falling apart especially in the rubbish rooms. Parking spots are very limited yet you have to pay if not get towed. I work second shift almost third and it’s always incredibly noisy at 7-8 am. Maintenance is great and fast but everything else about this place sucks. The washer dryer is always out of service and first floor has to share with second floor with the laundry room. I wouldn’t recommend I’m waiting for my lease to end at this point.
|Recommended: NoReview — There is usually garbage around the parking lots. We don’t have garbage cans near there. And people don’t always pick up their dog poop especially when it’s near an entrance. There are mice. However every complaint put in has been handled immediately and with grace. The response time is amazing.
Only thing I suggest looking into is the fact that if someone gets locked out of their apartment outside of office hours there is no way for them to get in unless they want to break down their door which will lead to an expensive fee or call a locksmith at an unreasonable hour which will again lead to an unreasonable fee. There should be some sort of way to avoid that in an emergency because if someone does not have their wallet or something you leave them stranded with no where to go. And how maintenance handled my situation like this they were rude.
|Recommended: YesI enjoy living at Twin Lake tower Tower 3 AptA407 — I feel safe secure here at Twin Lake Tower
Neighbors are very nice
Maintenance staff are very responsive, processing work orders very timely and they keep everything in working order
The natural setting with the pond, gym, pool, doggie park, the golf course park across the street are all plusses
Appreciate convenient laundry on each floor however the front load machines never work properly and I lose money every time
I'm not as pleased with the job of the cleaning staff
I don't believe they ever mop the tile area in front of each apartment door when they vacuum each week nor has the basement entryway been mopped scrubbed since I've been here. I'm embarrassed to bring my visitors through that entrance
The lobby areas and elevator don't seem to be mopped regularly either
When I moved in May 2022, I was told we were getting a new cleaning service but this new cleaning service started out well and it seems like they went down hill fast
I really appreciate the dog park and the dog waste stations however some of the other residents don't appear to be cleaning up behind their dogs
I would like to say I'm very irritated that residents keep propping open the fire doors. The fire doors are for everyone's SAFETY and I can't believe people are disregarding that.
It might be helpful to post warnings on the doors that they are fire doors and must be kept close and anyone who violates this will be fined.
Just my suggestion...
Finally, I would like to say I'm very disappointed with the towing situation. I pay 35 a month for assigned parking and because I forgot to put my pass back in my car it was towed away and cost me 350 to get back
Every other apartment complex I lived in before logged my license plate number and not a parking pass
I feel it's highway robbery and it's a scheme and a racket to help the tow company earn money
I should never have been towed when I pay 35 extra every month to park on the premises very dissatisfied with that
|Recommended: NoThis place was honestly in its prime about 2 summers ago maybe, at least for me and my fiancé. Ever since we resigned a 2 year lease in august of 2022, everything went downhill. From property management trespassing on our property, to making me pay late fees for rent more than once when their portal was down, still Insisting I pay the late fees not my fault and happened more than a couple times. I was told they fixed it and had my automatic payment setup after the first time and they literally tried pulling it again the following month. Also my car has gotten towed twice here when I have a visible parking permit and never got any refund. With everything this place as pulled they easily took more than 700 from me. I highly recommend if you have money do not waste your time on this place. You’re welcome.
P.S not 100 of customers recommend this place. Me and about 10 other people that I know of, would agree.
|Recommended: YesReview — Good place to live
|Recommended: Yes5 Stars — Katia, Zoila, Armando, Efrain, Jose and Abacuc are great So happy to be a part of Twin Lake Towers.
|Recommended: YesThe property managers are very polite and friendly, especially Katia. The managers send maintenance staff to the apartment immediately. If you are someone who is looking forward to living in a home with friendly, professional, and responsive property managers, then this is where you belong.
The maintenance staff have been easy to communicate with. They are available 24 7 and are able to fix almost anything. Maintenance checks are done often to ensure safety in fire emergencies. The apartment itself is beautiful and notoriously luxurious.
|Recommended: YesGreat place to live — Very quiet, family-friendly neighborhood. Lovely location right by the park. The office maintenance staff have been super nice easy to communicate with. We have enjoyed living here so far, no complaints whatsoever.
|Recommended: YesWonderful Views and Units — Property staff have been over the top nice and helpful.