Ratings & Reviews
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Resident Reviews
|Recommended: NoReview — There is usually garbage around the parking lots. We don’t have garbage cans near there. And people don’t always pick up their dog poop especially when it’s near an entrance. There are mice. However every complaint put in has been handled immediately and with grace. The response time is amazing.
Only thing I suggest looking into is the fact that if someone gets locked out of their apartment outside of office hours there is no way for them to get in unless they want to break down their door which will lead to an expensive fee or call a locksmith at an unreasonable hour which will again lead to an unreasonable fee. There should be some sort of way to avoid that in an emergency because if someone does not have their wallet or something you leave them stranded with no where to go. And how maintenance handled my situation like this they were rude.
|Recommended: YesI enjoy living at Twin Lake tower Tower 3 AptA407 — I feel safe secure here at Twin Lake Tower
Neighbors are very nice
Maintenance staff are very responsive, processing work orders very timely and they keep everything in working order
The natural setting with the pond, gym, pool, doggie park, the golf course park across the street are all plusses
Appreciate convenient laundry on each floor however the front load machines never work properly and I lose money every time
I'm not as pleased with the job of the cleaning staff
I don't believe they ever mop the tile area in front of each apartment door when they vacuum each week nor has the basement entryway been mopped scrubbed since I've been here. I'm embarrassed to bring my visitors through that entrance
The lobby areas and elevator don't seem to be mopped regularly either
When I moved in May 2022, I was told we were getting a new cleaning service but this new cleaning service started out well and it seems like they went down hill fast
I really appreciate the dog park and the dog waste stations however some of the other residents don't appear to be cleaning up behind their dogs
I would like to say I'm very irritated that residents keep propping open the fire doors. The fire doors are for everyone's SAFETY and I can't believe people are disregarding that.
It might be helpful to post warnings on the doors that they are fire doors and must be kept close and anyone who violates this will be fined.
Just my suggestion...
Finally, I would like to say I'm very disappointed with the towing situation. I pay 35 a month for assigned parking and because I forgot to put my pass back in my car it was towed away and cost me 350 to get back
Every other apartment complex I lived in before logged my license plate number and not a parking pass
I feel it's highway robbery and it's a scheme and a racket to help the tow company earn money
I should never have been towed when I pay 35 extra every month to park on the premises very dissatisfied with that
|Recommended: NoThis place was honestly in its prime about 2 summers ago maybe, at least for me and my fiancé. Ever since we resigned a 2 year lease in august of 2022, everything went downhill. From property management trespassing on our property, to making me pay late fees for rent more than once when their portal was down, still Insisting I pay the late fees not my fault and happened more than a couple times. I was told they fixed it and had my automatic payment setup after the first time and they literally tried pulling it again the following month. Also my car has gotten towed twice here when I have a visible parking permit and never got any refund. With everything this place as pulled they easily took more than 700 from me. I highly recommend if you have money do not waste your time on this place. You’re welcome.
P.S not 100 of customers recommend this place. Me and about 10 other people that I know of, would agree.
|Recommended: YesReview — Good place to live
|Recommended: Yes5 Stars — Katia, Zoila, Armando, Efrain, Jose and Abacuc are great So happy to be a part of Twin Lake Towers.
|Recommended: YesThe property managers are very polite and friendly, especially Katia. The managers send maintenance staff to the apartment immediately. If you are someone who is looking forward to living in a home with friendly, professional, and responsive property managers, then this is where you belong.
The maintenance staff have been easy to communicate with. They are available 24 7 and are able to fix almost anything. Maintenance checks are done often to ensure safety in fire emergencies. The apartment itself is beautiful and notoriously luxurious.
|Recommended: YesI just moved here for two weeks. It is a nice place. Katia is very nice and helpful. She helped me a lot with my move-in.
|Recommended: YesGood place — Good place for small family to live
|Recommended: YesGreat place to live — Very quiet, family-friendly neighborhood. Lovely location right by the park. The office maintenance staff have been super nice easy to communicate with. We have enjoyed living here so far, no complaints whatsoever.
|Recommended: YesWonderful Views and Units — Property staff have been over the top nice and helpful.
|Recommended: YesReview — Review
|Recommended: YesNice place to live — I like living here, rooms are spacious and the maintenance crew are good
|Recommended: YesGood property to live in Westmont — Good property to live in Westmont
|Recommended: YesAmazing place — Property management is on top of things. They’re professional and respectful. If you have an issue, they do their best to work with you to help solve said issue. Maintenance is also a plus, and having them around 24 7 is fantastic. Maintenance accommodates you and works around your schedule to get anything fixed. The snow is shoveled before it’s even done snowing.
|Recommended: YesI think the property is great — I like it here, people are friendly and the building is maintained. The grounds are nice and it’s ode to all the restaurants and stores.
Frequently Asked Questions
Twin Lake Towers has an overall rating of 5 out of 5 stars, based on 67 resident reviews.
According to the reviews shown, 94.0% of residents recommend Twin Lake Towers.
Residents rate the staff at Twin Lake Towers at 5 out of 5.
Residents rate maintenance at 5 out of 5.
Residents rate parking at 5 out of 5.